Customer care

Returns, exchanges, shipping, and customer support for Oval Coffee Roasters orders

Oval Coffee Roasters accepts eligible returns and exchanges for online orders in the United States within 30 days of delivery. This policy covers both defective and non-defective products, including items that are new or slightly used.

Return policy summary

30-day return window

Eligible returns and exchanges are accepted within 30 days of delivery.

Free return label

Approved returns receive a free downloadable and printable return label.

No restocking fee

Refunds are processed within 10 days after the approved return is received and reviewed.

Eligible returns and exchanges

  • Returns are accepted for both defective and non-defective products.
  • Exchanges are accepted for eligible products.
  • Returned products may be new or slightly used.
  • Returns are handled by mail.
  • Approved returns receive a free downloadable and printable return label.
  • There is no restocking fee.
  • Refunds are processed within 10 days after the approved return is received and reviewed.

How to start a return or exchange

To start a return or exchange, email support@oval.nyc with your order number, the product you would like to return or exchange, and a brief note about the request.

Please do not mail a return before contacting Oval Coffee Roasters. Our customer care team will review the request, confirm eligibility, and provide next steps for the return label and mailing instructions.

Start a return by email Contact customer care Shop all coffee

Customer care links

Contact support

Questions about orders, returns, exchanges, shipping, subscriptions, wholesale, or gifting? Visit Contact Us.

Find Oval near you

Looking for local retail availability? Use the Store Locator.

Shop coffee

Browse All Coffee, Whole Bean Coffee, or Pour Over Coffee.

Bulk and hospitality

For offices, hotels, events, and hospitality, explore bulk pour-over coffee or contact support.

Returns and customer care FAQ

How do I start a return or exchange?
Email support@oval.nyc with your order number, the product you would like to return or exchange, and a brief note about the request.
Do you accept exchanges?
Yes. Oval Coffee Roasters accepts exchanges for eligible products within 30 days of delivery.
Do you charge a restocking fee?
No. Oval Coffee Roasters does not charge a restocking fee for approved eligible returns.
How long does a refund take?
Refunds are processed within 10 days after the approved return is received and reviewed.
Can I return coffee that is slightly used?
Yes. Eligible returned products may be new or slightly used, as long as the return is approved within the 30-day window.
Do you provide a return label?
Yes. Approved returns receive a free downloadable and printable return label.
Are returns handled by mail?
Yes. Returns are handled by mail after Oval Coffee Roasters confirms return eligibility and provides instructions.

Thank you for supporting Oval Coffee Roasters, an independent New York City coffee roaster serving online customers, retail customers, wholesale partners, offices, hospitality programs, and coffee catering clients.